Teamwork Skills, Organizational Culture and Job Performance of Medical Professionals at Kenyatta National Hospital, Kenya

Authors

  • Festus Osinde
    MBA student, Moi University
  • Prof. Joshua Kwonyike
    School of Business & Economics, Moi University
  • Dr. Neddy Soi
    School of Business & Economics, Moi University

Abstract

Purpose: The study aims to investigate the impact of teamwork skills on the job performance of medical professionals at Kenyatta National Hospital (KNH), with a particular focus on the moderating role of organizational culture.


Material/methods: The study is grounded in Human Capital Theory and employs an explanatory research design. The target population consists of 2,698 medical professionals at KNH. A combination of stratified and simple random sampling techniques was utilized to determine the sample proportion, yielding a sample size of 349, calculated using Yamane’s formula. Data collection was conducted through structured questionnaires, and hypotheses were tested using a hierarchical regression model.


Findings: The analysis revealed that teamwork skills have a positive and statistically significant effect on job performance (β = 0.739, p < 0.01), demonstrating that effective teamwork enhances medical professionals’ performance. Furthermore, organizational culture was found to be a significant moderating variable in this relationship (β = 0.660, p < 0.01), with an R-squared change of 0.054. This indicates that a culture supportive of teamwork strengthens the positive influence of teamwork skills on job performance.


Conclusion: The study concludes that teamwork skills are a crucial determinant of job performance among medical professionals. Additionally, organizational culture plays a significant role in reinforcing the relationship between teamwork skills and job performance.


Value: The study provides empirical evidence supporting the need for healthcare institutions, particularly KNH, to cultivate a collaborative work environment. The findings suggest that fostering teamwork through institutional policies, continuous training, and leadership strategies can enhance job performance and improve patient care outcomes. Additionally, integrating teamwork metrics into performance evaluations and leveraging technology for team-based communication are recommended strategies for optimizing teamwork effectiveness in healthcare settings.